If you’re looking for a car insurance company with good customer service, low rates, and plenty of discounts, Geico may be correct.
It has one of the lowest complaint indexes in the industry, according to the National Association of Insurance Commissioners. It also scores well for claims satisfaction.
Rates
GEICO offers affordable prices and several discount options. In addition, policyholders can manage their policies online or via a mobile app.
Rates are generally lower for young drivers and people with good credit. However, insurers use a credit-based score to determine your rates.
Drivers with lousy credit pay over $400 more yearly than those with good credit. Insurance companies view a person with bad credit as more likely to file a claim.
Drivers with good credit may save over half on their monthly premium costs by switching to Geico. But note that California, Hawaii, Massachusetts, and Michigan don’t allow insurers to use a credit-based score when setting car insurance rates.
Coverages
One of the most recognizable names in the industry, Geico is owned by Berkshire Hathaway and is known for offering competitive rates, customer service, and a wide array of coverages. It primarily sells auto insurance, but it also works with other insurance carriers to provide home and life insurance.
Coverage options include personal injury protection, medical payments, and uninsured motorist coverage. It also offers add-ons such as emergency road service, rental reimbursement, and mechanical breakdown insurance.
The company’s DriveEasy app can track your driving habits and determine if you are a safe driver, which may result in a discount. The company also offers discounts for military members, students, and federal employees.
Overall, GEICO has solid customer satisfaction ratings and is among the top car insurance providers in J.D. Power’s 2021 study. However, it doesn’t rank as high in other areas of customer satisfaction, such as repair quality and claims handling. This might make it a good choice for drivers who are digitally savvy and want to manage their policy broadly online.
Discounts
Discounts can help drivers save money on car insurance, but they aren’t the only factors determining rates. Companies also look at your age, credit score, and location to determine how much you should pay for coverage.
GEICO offers a long list of discounts to help you save on your policy. These include discounts for good drivers, completing defensive driving courses, and paying your bills electronically.
Drivers can also save by bundling their policies with GEICO to get a multi-policy discount. These discounts aren’t available for all policy types, but they can save you a lot on your overall auto insurance premiums.
GEICO also offers discounts for members of specific groups, including military personnel and federal employees. In addition, the company partners with more than 500 organizations to provide savings to their members.
Customer service
Geico is the second-largest insurance company in the country, and it offers a variety of coverage options. Although GEICO may be best known for its low car insurance premiums, it also provides excellent customer service.
Several professional agencies give GEICO high marks for its financial strength and claims satisfaction, as well as for its ability to resolve complaints promptly. In addition, its complaint index rating is below the national median, according to data from the National Association of Insurance Commissioners.
GEICO customers are mainly satisfied with their experiences, and the company offers an app that lets customers pay bills, file claims, and access policy details on the go. Reviewers rated the app 4.7 out of 5.0 on Google Play and 4.8 out of 5.0 on the App Store, making it one of the highest-rated insurance apps.
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